08456 345931 - Sales & Administration

 

 

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Production Control Software Key To Tefloturn's Expansion

Tefloturn Limited supplies components in PTFE and a variety of other plastic materials to customers in industries as diverse as food and dairy, electrical, medical and engineering. Products include everything from gaskets and seal washers to more complex sensing probes, thermocouples and compression fittings. However, it is not all about the end product but also about quality management standards as a whole and customer satisfaction. The company have recently relocated from Flitcham to larger premises in King’s Lynn, which has enabled them to take on more staff and, as a result, more work. They are also looking to greatly increase their capacity by adding a 32mm sliding head lathe to complement their existing Star sliding head and XYZ turning and milling machines. As Managing Director Mick Finney explains, the company's continued investment in machinery has been alongside investment in PSL Datatrack production control software which has given Tefloturn far reaching benefits.
 
Production control software gives Tefloturn far reaching benefitsHow did you hear of PSL Datatrack production control software?
I first heard about PSL Datatrack some 15 years ago from an industry colleague and friend whose company was already a PSL Datatrack user.
 
What was the motivating factor behind you making contact with PSL Datatrack?
What I found out from this other company in the metal subcontract engineering business made me think that it was the type of system we needed as a plastics parts manufacturer. It could relieve all the manual administration that we had to get involved with to sell our products and services efficiently. I therefore arranged for PSL Datatrack to visit us and give a demo. Consequently, we quickly made the decision to invest in a package of PSL Datatrack modules.
 
How did you manage your business and production control prior to investing in PSL Datatrack?
We are a small company that prides itself on personal service and our main problem was that we were spending 5 days a week just manually generating and typing quotations for our customers. They wanted and needed them quickly in order to run their own businesses efficiently. This time-consuming administration was a clear obstacle to the success of our own business and was having a detrimental effect on our levels of personal service.
 
How has Datatrack improved your business processes? What particular aspects have benefited most?
The ability to speed up the process of creating customer quotations has been a very important benefit to us - these are all produced in a matter of minutes. It's also much quicker to requote customers who may come back to us frequently or may ask us to quote once every few years. Whatever the case, whenever they contact us we can simply enter their name into the PSL Datatrack system and retrieve the relevant information – what we quoted previously in terms of quantities, prices, materials used, material costs, our suppliers and so on. Once a customer is in the system they are there forever and we have all the historic records we need. With this information ready to hand we can quote for a new job much more quickly and give informed details on delivery times.
 
In general terms, how does PSL Datatrack software help a turned parts subcontract engineering business such as yours?
First and foremost it does not matter whether the company has expertise in turning and milling plastics as we do or is in the metals business. We invested originally in a package of modules that covered the relevant aspects of our business and would be beneficial to any company – quotes, works orders, process layouts, deliveries, invoicing and job costing (post production costing) and so on. We subsequently added purchasing, goods received and material stock control and there are more to be had should we require them in the future.
This means that we have everything we need to run the Tefloturn business efficiently and professionally. Any subcontract engineering business would find PSL Datatrack helpful as their business would also likely be based around multiple customers needing varying batch sizes or call offs and where components have to be supplied in many different material types and variations.
 
Which modules have proved the most useful and why?
All of the modules are valuable to us. For example, there are several variations of PTFE materials that are used in our plastic parts manufacturing and our suppliers' records held on PSL Datatrack show us all of the variations available from different suppliers, when they were supplied, how much they cost – allowing us to do price comparisons – and whether their delivery was satisfactory. With this information we can be much more confident when we are quoting in terms of speed, reliability of delivery and cost.
 
How have your own customers benefited from improvements to your processes achieved through PSL Datatrack?
As I have already said, speed of quoting is very important – not just for us, but for our customers who need to quote quickly themselves. More than that, our customers know they are getting accurate and reliable information from us and that inspires confidence.
 
Production control software runs Tefloturn's businessHow was the training delivered and how fast was the implementation process?
I am no real expert in computers – some call me much worse than that! But I can say that learning how to use PSL Datatrack was straightforward and especially easy for my wife Jackie who has been heavily involved in the day to day running of the business. A day was spent at PSL Datatrack's headquarters learning the basics of how the system works and also looking in more detail at particular aspects of the software that we would be utilising regularly in the initial period. This process took away the fear factor and we were then able to get back and learn more for ourselves as we went along. If we had any queries, the PSL Datatrack support team were always on the end of the phone to answer any questions. So overall the implementation process was quick and easy.
 
How have you found the technical support you have received from PSL?
It's been the same with technical support. PSL Datatrack has a very good telephone support service and can also take over our computers remotely if we need them to in order to demonstrate how to do new things or to improve on anything. The PSL Datatrack team is very helpful and polite – I cannot praise them enough.
 
Can you say something about your business growth/customer base and the key aspects of your customer service?
Getting products out of the door is our number one challenge and priority if we are to continue to grow. We have some 50 regular customers who require delivery of everything from one offs to batches of up to 10,000. By centralising everything through PSL Datatrack we are able to fulfil their requirements in the most efficient way and there is no hindrance to our own potential for taking on more business. We have just recruited an additional staff member and we know that by using PSL Datatrack that person will be quickly integrated into the effective running of our business.
 
Any specific points you would like to include about your business and comments on PSL Datatrack software and company support?
I cannot recommend PSL Datatrack as a company and as a product highly enough. The software runs our business, has enabled us to dramatically cut down long hours of administration and given us a reliable platform for growth, all-round quality management and customer satisfaction.



Production_Control_Software_Key_For_Tefloturn.pdf

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  • Control & Traceability is Second to None

    Traceability from quotation to invoice"We liked the way PSL Datatrack could be tailored to our specific needs from the beginning and also gave us the option to expand into different modules as and when we wished.  The way the system flows and the control and traceability we have over our work is now second to none."

    Lewis Lockwood, RDL Technologies Ltd

     

     
  • Stream Lined Delivery

    Complete component stocks controlled together with material traceability"The facility to have accurate data, a complete component stock list, and a stream-lined delivery process was very appealing."

    George Dingley, Sub-CNC Precision Ltd

     

     
  • Foundation for our success

    PSL Datatrack is fast, flexible, precise and simple to use"PSL Datatrack helps to bring the whole operation together in an accessible, easy to use system that has provided the foundation for our continued success."

    Julie Fairclough, Fylde CNC Specialists Ltd

     

     
  • In a few clicks

    Fast, flexible search screens for rapid response to customer queries"PSL Datatrack delivers accurate information quickly. I can have a customer on the phone and in a few clicks, can solve his problem or mine."

    Roger Innes, INRO LLP

     

     
  • Slashed our Admin Times

    PSL Datatrack reduces administration time by generating shop floor paperwork such as process layouts"We have slashed our admin times - orders are now processed in minutes rather than hours, even for complex aerospace contracts"

    Rob Kendall, AIM Limited, Clevedon

     

     
  • Would recommend it to other SMEs

    Efficient Production Control adds value by minimising the burden of administration and therefore reducing overheads"We are happy with PSL Datatrack and would recommend it to other SMEs. The initial hard work has paid off and we are now a tighter more efficient unit. PSL Datatrack have been absolute rocks in terms of the support they have given us."

    Paul McCann, Bluebell Opticom Ltd

     

     
  • Benefits are immeasurable

    PSL Datatrack aids high quality precision engineering"We have put our faith in the professionalism of PSL Datatrack and it is really paying off. I don't have to run or write the software anymore and can focus my time on the important management of our processes. Now we have the PSL Datatrack system, the benefits are immeasurable."

    Martin Presley, Williams & Oakey Engineering Co Ltd

     

     
  • Excellent training and flexibility

    PSL Datatrack allows consistently on-time deliveries and greater customer satisfaction"PSL Datatrack has provided excellent training and the flexibility to address ND Precision Products’ specific requirements. Great reaction times to queries and ongoing support have resulted in a well nurtured relationship forming between our two companies."

    Nick Squire, N D Precision Products

     

     
  • Highly Efficient System

    Accurate generation of quotations in single or multiple batch sizes"First and foremost, we are a product manufacturer and PSL Datatrack was already proven as a highly efficient system, being used extensively in a number of complex engineering businesses and batch assembly operations similar to our own."

    Nick Wilson, ANR Manufacturing Ltd

     

     
  • Smooth and rapid progress of orders

    PSL maintains close contact with its customers, who can request system enhancements through an active wish list"I see us working with PSL Datatrack for many years to come. We have worked together for a long time and the way PSL Datatrack is set up ensures smooth and rapid progress of orders going through both our businesses. PSL Datatrack always supplies excellent service and back-up."

    Sarah Pennock, Daro Products Limited

     

     
  • Controlling Our Business In General Is Now Much Easier

    "Achieving KPIs with PSL Datatrack Status BoardsLike the PSL Datatrack software in general, the Status Boards have been well embraced by everyone. Our business is run on KPIs and achieving those as well as controlling our business in general is now much easier."

    Roger Williams, Seychell Engineering & Fabrication Ltd

     

  • Entire Business at our Fingertips

    Datatrack is designed for managing both small and medium manufacturing businesses"When we bought PSL Datatrack, we got a system that we could use quickly, does everything we ask of it and more and now we have our entire business at our fingertips."

    Jason Nicholson, Unicut Precision Ltd

     

     
  • Support From Experts

    Purpose designed modular production control"PSL Datatrack is a very customer focused supplier and always helps us to look at our own operation to improve what we do for our customers. We have close control and management of what is now a much larger business. We wouldn't be where we are without PSL Datatrack, support from experts who understand what we are trying to achieve."

    Richard Trevail, DP Engineering

     

  • Price breaks easily managed

    The quotations module is flexible and time saving"We often get price break requests on the same part and before PSL Datatrack, these used to sit idle awaiting the effort required to work them out. The module has saved us a lot of time, and I’m confident we are winning more work because we are simply quoting more."

    Yian Stavrou, Sub-CNC Precision Ltd

     

     
  • How did we manage before?

    Ease of invoicing and transfer of data to accounts software"We can now retrieve any information at the push of a button. To be honest, it is difficult to see how we managed before we had Datatrack."

    Phil Smith, Wealdpark Ltd

     

     
  • Our Pace

    PSL Datatrack comprises a series of core modules which can be extended to include a range of optional modules"We didn't need to buy all the modules from day one, since the system could progress at a pace to suit the business."

    David Proctor, DP Engineering

     

  • Status Boards are Key

    Dynamic status boards can be customised by PSL Datatrack to suit exact requirements"Key to success within the sub-contract industry is making components to the correct quality at the right time and a competitive price. PSL Datatrack has been, and continues to be, key in helping Qualiturn successfully manage these challenges."

    Nick Groom, Qualiturn Products Ltd

     

     
  • Efficient multi-currency invoicing

    Multi-currency provides automatic calculations to/from foreign currencies"PSL Datatrack enabled us to implement changes to our invoicing methods efficiently - as when we introduced multi-currency invoicing including the US$ and the €uro."

    Barry Kirkpatrick, Demand Technology International Ltd

     

     
  • Precise, Accurate And Professional Documentation

    PSL Datatrack provides precise, accurate and professional documentation"PSL Datatrack production control software provides us with precise, accurate and professional documentation and allows us to keep track of our production and exactly what’s happening at any time. Looking back, the investment couldn't have come sooner and really should have been made on day one."

    Stuart Dunklin, Cutting Edge Precision Engineering Ltd

     

  • Day to day support is excellent

    Running PSL Datatrack results in improved utilisation of machine tools"The combination of system flexibility and the day to day support we receive from PSL is excellent, helping us to maximise our investments – not just in PSL Datatrack, but also in the performance of our machine tools and production systems."

    Declan Loughney, Killala Precision Components Ltd

     

     
  • Helping Us To Further Enhance Our Customer Relations

    PSL Datatrack enables faster production decision making“PSL Datatrack has enabled us to run our production and administration a lot more efficiently enabling faster production decision making, thus helping us to further enhance our customer relations.”

    Claire O’Brien, Quantum Precision LLP

     

  • Essential to us

    Datatrack has a flexible, modular design and the ability to grow with a business"Datatrack has been essential to us and we'll continue to use it as an important element of improving our operations still further in the future."

    Phil Merison, Machining Technology (Mach-Tech) Ltd

     

     
  • Control vital admin functions

    Datatrack ensures that all this work is profitable and that businesses can easily recall details when repeat orders are received"Maintaining control of non-productive but vital admin functions is paramount. We could not maintain control without Datatrack."

    Pete Wells, Applied Drilling Systems Ltd

     

     
  • Readily adapted

    PSL Datatrack reduces the administrative time and paperwork burden"PSL Datatrack has left me free to run the business rather than be involved in it. It can be readily adapted to meet customers’ differing requirements."

    David McIlwain, Technoturn Ltd

     

     
  • Will Help Us To Build Even Better Customer Relationships

    PSL Datatrack software can grow with Newtech"We are aiming to expand the business and will invest in new machining technology. But just as importantly, we know that the PSL Datatrack software can grow with us whether that means getting more of our staff to use it or whether it means investing step by step in more modules. It has been great for us so far and will help us to build even better customer relationships."

    Alan Riley, Newtech High Speed Turning Ltd

     

  • Will grow with me

    A flexible, modular production control system"I have seen PSL Datatrack work highly effectively for a multi million pound turnover company with 60 employees and a far larger customer base than mine at present. I therefore know that the system will grow with me right into the future, taking care of the administration whilst I focus on the engineering and providing the best service to customers."

    Howard Sheldon, Sheldon Precision Engineering Ltd

     

     
  • One of the Best Investments

    Datatrack provides effective, efficient control of all planning and production functions"We chose Datatrack as the software system to manage and bring together our production and administration systems. It's one of the best investments we have ever made."

    John Clark, Chartway

     

     
  • Impossible without PSL Datatrack

    PSL Datatrack provides the ability to create quotations faster than the competition"The administration behind the manufacturing of a wide variety of engineered plastics parts in many different batch sizes for many different customers would have been impossible without PSL Datatrack."

    Jonathan Newis, Plastic Turned Parts

     

     
  • Cannot Recommend Highly Enough

    "PSL Datatrack software runs the businessI cannot recommend PSL Datatrack as a company and as a product highly enough. The software runs our business, has enabled us to dramatically cut down long hours of administration and given us a reliable platform for growth, all-round quality management and customer satisfaction."

    Mick Finney, Tefloturn Limited

     

  • On-time Deliveries

    PSL Datatrack helps businesses meet customer deadlines and compete profitably"Customer service with on-time deliveries, no rejects and repeat business remain the key factors. PSL Datatrack helps us to achieve these goals."

    Stephen Weiss, Managing Director, Maylan Limited

     

     
  • Communication is Excellent

    The latest version of PSL Datatrack has benefited from nearly 30 years of experience in the manufacturing industry"For me, the system we chose is right, and PSL have developed their systems in line with our development of our business. The software is flexible enough to be tailored to suit our changing needs. Communication between our companies is excellent and they have proved themselves to have a good understanding of our business."

    Carl Baker, Brown & Holmes (Tamworth) Ltd

     

     
  • Accurate planning

    Datatrack provides fast and accurate reporting for informed decision making"Accurate planning on a day-to-day basis and in particular for the longer term, is helped because decisions can be made against factual information."

    Jason Nicholson, Unicut Precision Ltd

     

     
  • Our auditor was impressed

    PSL Datatrack is used by many ISO registered companies"We bought PSL Datatrack in anticipation of starting the process of becoming ISO 9001 registered to help us get better organised. Within six months of having Datatrack installed we had approval with zero non compliances. Our auditor was impressed with how quickly and easily everything flowed from one module to another."

    Russell Thackray, Bernard Holmes Precision Ltd

     

  • Keeping Control of Production is Vital

    PSL Datatrack ensures that no invoices are overlooked"We knew simply recording and storing customer and production information on the company iPad would not be sufficient. We were already missing some jobs or sometimes not invoicing correctly. So, bearing in mind all the likely combinations of orders for different components, quantities and materials that an increased customer base was likely to bring, things had to change."

    Adam Green, G23 Engineering Limited

     

     
  • Reaping The Rewards Of Our Investment

    PSL Datatrack's knowledge of the industry and technical support cannot be faulted"Whilst we may have had some initial concerns about moving to a different software provider, these have been completely unfounded. PSL Datatrack's knowledge of the industry and technical support cannot be faulted. The transition from our old system was as smooth as it could have been and we are now reaping the rewards of our investment."

    Martin Wilson, Rodmatic Limited

  • More efficient, competitive and professional

    Speed of order placing, raising enquiries, material allocations, traceability and generating certificates all improve with Datatrack"PSL Datatrack is making Hydrafeed more efficient, competitive and professional. We are in a position to win more engineering sub-contract work and continue to expand our barfeed operation, confident in the knowledge that PSL Datatrack will allow us to cope as it can be adapted easily to new requirements."

    Martyn Page, Hydrafeed Limited

     

     
  • Operating More Effectively

    Status Boards give dynamic information and instruction to management and the shop floor"Status boards' improved employee awareness enormously and resulted in an improved overall performance. Now everyone is operating more effectively."

    Nick Groom, MD, Qualiturn Products Ltd

     

     
  • Integral part of our operations

    Traceability of products throughout the production process is guaranteed"Datatrack is an integral part of our operations at Technoset Ltd. It supports our business in many facets and is particularly strong with traceability which is very important to Technoset and their customers."

    Kevan Kane, Technoset Ltd

     

     
  • Absolute peace of mind

    Production control for manufacturers maintaining or seeking ISO accreditation"Our PSL Datatrack system ensures our deliveries match our promises and the traceability of materials and documentation gives our customers absolute peace of mind."

    Ken Turner, Turner Precision Engineering (Aus) Pty Ltd

     

     
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News Archive

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Accreditations

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08456 345931 – Sales & Admin
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