With its head office in the UK, manufacturing plants in China and customers throughout the world, Demand Technology is a global operation. The company keeps no stock of any of the wide range of customised products that it manufactures. To help manage and successfully co-ordinate all the administration associated with its purchasing, production and sales processes, the company relies extensively upon PSL Datatrack for its supply chain control.
Demand Technology supplies plastic mouldings, die castings and precision metal pressings for RFI and EMI shielding applications within the worldwide communications, mobile phone and computer products markets. Co-founder Barry Kirkpatrick recognised the potential to use PSL Datatrack in his company's global business where the basic requirement was for a business administration system that would bring control to the whole manufacturing and supply chain.
The company’s engineers design products that can be manufactured effectively at a competitive cost. They can also take customers’ designs and make recommendations on improved methods of manufacturing. Prototypes can be created or the project can be taken straight to tooling before first off sample manufacturing and then volume production.
These processes are managed with PSL Datatrack, which has fulfilled Demand Technology’s requirement of complete control from initial enquiry to final delivery with complete documentation and traceability of each product sold along the supply chain. PSL Datatrack provides cross-referencing between purchase orders on the factories and final invoices to customers. Invoices from the factories are checked as part of a purchase order reconciliation process so there is no risk of duplicate invoicing. The receipt of invoices from the factories triggers the generation of an invoice that goes directly to the end customer by email and is also included with the shipped goods.
PSL has been able to configure PSL Datatrack to serve this unique customer, offering continuity of use and familiarity for them during changes and development of their business. “PSL Datatrack has given us exactly what we required and offered the flexibility to be expanded as new customers/suppliers have been added and more functionality has been needed.” Says Barry.