Maylan Engineering of Corby has seen its business develop significantly over the last few years. These developments, including a change of ownership and new premises, have been implemented seamlessly, resulting in an even better engineering sub-contract and assembly service. The use of the PSL Datatrack production control software system has played a major role in the on-going success of the company.
The most significant developments for Corby based Maylan have been the move to new modern premises and the acquisition of the business by Stephen Weiss from his father. Both these events had to be managed expertly to ensure that the service provided to Maylan's customers was not adversely affected.
PSL Datatrack software was already widely used by Maylan in its previous premises where Stephen had spent a long time examining the potential it offered and how to maximise its use. As a result, when the move came, PSL Datatrack was already being used to manage the company’s customer quotations, works orders, deliveries, purchase orders, goods received and delivery notes. Paper administration had long been consigned to the past. “In the new premises we installed new PCs and it was pretty much a “plug and play” scenario to get PSL Datatrack up and running with absolutely no disruption to the continuity of running the business or our service to customers”, says Stephen Weiss.
What Stephen has also done since, is to build upon the existing strengths of Maylan’s business. He has diversified from straightforward sub-contracting engineering of components into more added value assembly work. He has taken the company in to new markets that now include rail, medical, motor sport, shop fitting and many others. He has been able to do this because of his confidence in the engineering experience that exists in the company's 12 strong engineering and sales team. He has also called upon his own previous in-depth experience in the aerospace industry.
“PSL Datatrack’s software capabilities offer flexible management for different industries – it simply continues to provide the means for us to manage our growing business in different markets just as effectively. Whether engineering sub-contract batches of 50 or 10000, the administration and production requirements are essentially the same and we entrust complete responsibility to PSL Datatrack to manage this for us.” It is the same for assemblies such as injector systems for a major manufacturer: PSL Datatrack ensures that all components are readily available to fulfil all orders without delay.
Key to Maylan’s on-going success has been significant investment in the latest CNC machining technology. However, Stephen recognises that technology alone is not enough to really make a business successful. “Customer service with on-time deliveries, no rejects and repeat business remain the key factors,” says Stephen. “PSL Datatrack helps us to achieve these goals.”
There are three nominated users of the PSL Datatrack system at Maylan with Stephen being supported by colleagues dealing with works and purchase orders. As it is a modular, upgradable system the latest PSL Datatrack enhancements are examined carefully to see how they can assist Maylan’s business. For example, the latest upgrade includes document management, inspection records and instant emails to customer to alert them that their order has been despatched – “a great addition to our customer service” says Stephen.
The company’s BSI accreditation means that Maylan has to continually monitor its customer performance and PSL Datatrack is vital to this, providing auditors with all the key information that they require. Maylan is now looking to appoint an additional shop floor manager, this will open the door to new areas of reporting using PSL Datatrack and give Maylan the ability to see the complete picture about why, when and how they satisfy their customers.